How to book our services?



General Terms and Conditions

  • Tour rates quoted are for a minimum of two pax.
  • Tours will be charged at a minimum of two pax (Adult rate) even if the booking has only one pax.
  • Child rate applies to ages 3 – 11 years as of the date of the tour, no charge for children under 3 years.
  • Tours are non-refundable, cancellation after confirmation will be charged in full.
  • In the event of Force Majeure (eg. bad weather, natural disaster, etc.), tours won't be refunded.
  • Two-way land transfer is available from and to accommodations within Bintan Resorts area only.
  • Tour itinerary can be changed at the discretion of the operator.
  • Bintan Resorts reserves the right to cancel, amend or reject any booking and amend rates at any time at its sole discretion.
  • Insurance coverage is included in tour rates but limited to medical coverage received in Bintan only.




  How do I create an account?

If you don't have a Bintan Resorts Tour account, simply click sign up on the main menu. You may also use your social account (Google or Facebook) to create an account. Don't forget to change your password and fill out your basic information in the profile section.

  Can I book a service without an account?

No. In order to process your booking, we need your basic information. Please create an account before you book any of our services.

  How do I change or reset my password?

If you still remember your password and you want to change it, simply click the "change password" in your account menu. If you forgot your password, click on "forgot password" on the sign-in page and we will send a link to your email to reset your password.

  When is the pick up time?

Pick up time is generally around 30 minutes before your tour's departure time. Our driver will pick you up from your hotel or the BBT Ferry Terminal. Please note that the included two-way land transfer is available from and to locations within Bintan Resorts area only.

  Can I request pick up if I stay outside of Bintan Resorts area?

Yes, you can. If you stay anywhere outside the Bintan Resorts area and want to book one of our tours, please contact us directly at and we will arrange the pick up for you.

  I want to book a tour for 1 adult and 1 child, is it possible?

Yes. If you can't find the booking option you want in the booking form, don't hesitate to inquire further to